At Sailing Loc, customer satisfaction is our top priority. We understand that unforeseen circumstances can arise, and we aim to provide a clear and fair refund policy for all transactions made on our platform.
General Refund Conditions
Refunds are possible under certain conditions and may vary depending on the type of service booked:
- Boat Rentals: Refunds for boat rentals depend on the cancellation period before the scheduled rental date.
- Coastal License Course: Training fees for the coastal license course may be partially refunded if the cancellation is made before the program starts.
Detailed Refund Policies
Cancellation by the Renter:
- More than 30 days before the rental start date: 100% refund.
- Between 15 and 30 days before the rental start date: 50% refund.
- Less than 15 days before the rental start date: No refund.
Cancellation by the Owner:
If the owner cancels a reservation, the renter will receive a full refund. Additionally, Sailing Loc commits to assisting the renter in finding an equivalent alternative
Weather Conditions:
In the event of extreme weather conditions making navigation dangerous, Sailing Loc reserves the right to cancel the reservation. In such cases, a full refund will be provided.
Refund Request Procedure
To request a refund, please follow these steps:
- Log in to your Sailing Loc account.
- Go to the “Contact” section and have your reservation details ready.
- Click on “Submit a Request” and follow the provided instructions.
Once your request is submitted, our team will process your request within 5 to 7 business days.
Exceptions and Special Cases
- Sailing Loc service fees are non-refundable, except in cases of cancellation by the owner.
- Purchases of partner products or services through the Sailing Loc platform are subject to the refund policies of the partner companies.
Modification of the Refund Policy
Sailing Loc reserves the right to modify this policy at any time. Changes will be posted on our website and will take effect immediately. We encourage users to regularly review this page to stay informed of any updates.
Contact
For any questions or assistance regarding our refund policy, please contact us at: support@sailingloc.com.